Since the last many years,
the availability of affordable and skilled labor has become a serious
issue in the United States. All American businesses are looking for an outsourcing company to boost their
margins and improve productivity. Businesses report a 40 percent jump in
margins, after outsourcing their IT functions to countries like India and South
Africa. Currently, there are plenty of outsourcing firms in India, which offer
their outsourcing services.
But
outsourcing to other parties in
different countries is not as simple as it sounds. You should have solid trust
between yourself and your partner. The below mentioned points will help you a
long way to select the correct outsourcing
service provider:
1. You should be fully aware of the goals and targets.
Be clear in your mind, regarding what you want to achieve by outsourcing services to third parties
in other countries. The major purpose of outsourcing is to delegate noncore
functions so that you can focus on your core business and increase your efficiency.
Your support costs must also be lowered considerably, after engaging an outsourcing company.
2. Always search for experienced firms.
Always check the experience of the outsourcing services provider. Check their total industry
experience in your specialization area, number of projects and the existing
clients of the company. Outsourcing of services includes multiple services like
Call center, Transcription, Data entry, Engineering, Healthcare BPO, Software
development, Finance and Accounting, Photo editing, Creative design, Web
analytics, and Research & Analysis.
Check the firm’s website and talk to their existing clients, to
get an idea about their track record. You can ask for samples of their work if
the organization has a Non Disclosure
Agreement with the client.
3. It is better to choose an organization having a diversified
client base.
Since you are taking a lot of risk by not outsourcing services in USA, so it is better you choose a firm who
has a diversified client base in your specialization field. To give you an
example, if you are into the health domain, then check whether your outsourcing services provider has
different healthcare clients.
4. Always have effective communication with the company.
Since outsourcing
services in USA is very
expensive, so, you should always seek effective communication with the company
in the other country, to whom you are outsourcing
services. Ensure, both of you speak the same language and the time
difference is not a hindrance.
5. Invite bidding from many vendors before finalizing.
Always ask for bids from as many firms as possible, before
finalizing including those who are doing outsourcing
services in USA. Then select the
best in terms of cost, delivery and finalize.